Beyond the big: the growth of bespoke

How bespoke consultancies are changing the game for CPCOs and CHROs

While big-name firms dominate the transformation marketplace, with their vast resources and global reach, organisations are increasingly recognising the unique benefits of working with bespoke consultancy firms. These specialist firms offer a level of:

• Personal attention,
• Conscientious service,
• Advise with emotional intelligence.

The difference lies not just in the approach but in the outcome — solutions and approaches are tailored to the way the teams work and the pace of the organisation, cultivating stronger relationships for effective teamwork, and an overall transition that puts the people first, using the new technology as an enabler. 

These are challenging times for HR and People & Culture teams. Now more than ever it’s time to take action to modernise, supported by an appropriate bespoke partner. One that really gets HR.

⁉️ Is now the time to choose personalisation, over scale? 

A personalised partnership

One of the primary benefits of working with a bespoke HR consultancy is the personal touch they bring to each project. Unlike large consultancies that often apply a one-size-fits-all approach, bespoke firms take the time to understand the unique needs, culture, and goals of each client.

➡️ They prioritise custom HR solutions over generic methodologies, ensuring that the technology, tool or process aligns seamlessly with the company’s specific HR requirements.

➡️ A smaller consultancy invests in building a deep understanding of a client’s HR function and connections across the organisation. This allows them to provide highly tailored recommendations. They don’t push pre-packaged solutions or rigid frameworks, but instead craft strategies that address the intricacies of the organisation. 

This approach leads to better adoption rates as change is rolled-out, less resistance from employees, and a more effective transformation process that aims for right-first-time.

Conscientious and hands-on

Bespoke consultancy firms are often founded and led by industry experts who are deeply passionate about their work. They have done these roles, used this tech, and been part of the change when working on the other side, in organisations. Bringing that lived-experience into the bespoke consultancy firm. 

➡️ They don’t merely act as advisors from a distance but immerse themselves in the HR project, working closely with teams at every level. 

➡️ Their hands-on involvement ensures that implementation is smoother, challenges are proactively addressed, and any potential roadblocks are quickly mitigated.

➡️ When done right, they feel as though they are part of the organisation, offering constructive challenge from a conscientious perspective. 

In contrast, other consultancies may deploy a revolving door of consultants who are less invested in the long-term success of the client. Simply put, they don’t care as much.

Clients often find themselves explaining their needs repeatedly to different team members, which can lead to frustrations. Bespoke firms, on the other hand, offer consistency and continuity, building strong relationships with their clients based on expertise, and taking full accountability for the outcomes.

Leading with emotional intelligence in change management

Technology transformations are not just about implementing new systems — they also require engaging the people affected by these changes. This is where bespoke consultancies truly shine. 

➡️ They lead with emotional intelligence, understanding that employees often feel apprehensive about new ways of working.  

➡️ They proactively focus on engaging communications, feeling the heart beat and rhythm of the organisation. With the counsel of open communication, active listening, and a supportive approach, they help organisations navigate resistance and foster a positive attitude toward change.

➡️ They avoid rigid processes that neglect the human element. Recognising that a successful implementation depends on user buy-in. They take the time to engage with employees, provide hands-on training, and ensure that the change and the reasons for the change, are embraced rather than resisted.

Tailored for success: the growth of bespoke

Choosing a consultancy firm is about more than which one is already on your commercial framework: 

✅ It’s about finding a partner who understands your business. 

✅ Cares about your success.

✅ Leads with emotional intelligence. 

The HR Fixers’ difference 

At The HR Fixers, we offer an unmatched level of personal attention, conscientious service, and emotionally intelligent leadership. For organisations seeking a bespoke, more human-centered approach to HR transformation, partnering with us is the smart choice.

Ready to build a stronger HR function? 

If you’re looking for a partner who can help you navigate the change and transformation needed to modernise your HR function, The HR Fixers is here for you. Let’s build the future of HR together.

Contact us today to get started! 

#SmallButMighty #BespokeIsBest #EmotionalIntelligence #HRChange